Worst service ever

Worst service ever received 8 days later package paid for not picked up, sent several emails no responses. Requests for more info coming insporadic, then they cancel and ask me to rebook. I have booked and paid for the pick up no refund has been given. Worst communication ever. When you call you are on hold for at least 30 mins abd no one responds to emails. Still 8 days later I do not have my package which was promised in 3 days.