Worst service ever!!!!!!!

I booked a urgent parcel for a client, The courier send it to the wrong place, no one informed me, I had to hunt my parcel down, and I was promised by the manager at their Port Alfred hub that I will get it on Saturday, nothing arrived, it was urgrnt meducation for a client that has MS!!!! I AM SO DISSAPOINTED IN THEM!!! I AND MY BUSSINESS WILL NEVER USE THEM AGAIN!!!!! NEVER!!!!