Worst Service Ever

The package was collected from the store on the 13/12/2022 by the courier guy to their hub where it had been lying around for days till I had to call them on and ask when it will be delivered. At first no one could locate the package whereabouts, only to be told later that the package fell off hence it was missed and was not booked out for delivery.I explained to them that my last day in town is the 16/12/2022 and requested to know where the package is so I can collect it myself before I leave town since the delivery guy could not even give me a specific date for delivery after the long weekend. After the package was located I went to collect it at their kiosk whereby I was faced with more disorganization and unprofessional, it seemed like there is no system to organize the packages on their floor. The lady that was helping me went out looking for the package for more than 20 minutes, when she got back after that long time be giving me attitude and saying she only works at the kiosk the call center is responsible for knowing where the packages are as if she was doing me a favor by finding the package. When I have collected the package the courier support team had the audacity to send an automated email and claim that the package has been delivered whereas they did not make any deliveries.

I have never had to deal with such unprofessional, disorganized and frustrating people.