Worst service delivery!

Worst service ever!! I ordered something which the sender sent via The courier guy company Midrand branch on the 21/08/2023. I paid an extra R380 additionally to the normal price of R120 because apparently parcels sent to big establishments like a hospitals require more money. On 24/08/2023 I received a call from the courier company driver telling me that I would need to go to the nearest town to get the parcel from them… I was shocked because the address is clearly written on the package that it’s going to a remote hospital. And I paid extra money for the parcel to be delivered on time. I was even more shocked to find that they wrote on their system that I was not at the delivery address yet I was there but they are the ones who apparently don’t deliver here. They also updated on the tracking site that they have handed over the parcel to ITT. I called ITT and they told me that they haven’t received the parcel and that they only deliver to Thafalofefe hospital only on Thursdays.

I then contacted the sender who emailed the Midrand branch and they communicated with the East London branch that they would be able to deliver on 29/08/2023, today. In the morning I received a notification that the parcel would be delivered today. So around 10:00 am to 13:20 I had called the EL branch about 4 times speaking to 3 females and one male who all promised find out the whereabouts of the driver and get back to me. None of them got back to me. My last phone call to them was at 13:20 where I spoke to a female who rudely told me that their drivers work from 08:00 to 05:00 pm and that the driver would call me on the two phone number on their system when they are going to deliver to me, so I shouldn’t keep on enquiring. I tracked the parcel again around 13:40 and it was updated at 13:30 that there was a delivery failure yet I didn’t receive any calls from the driver instead I’m the one who has been trying to locate my parcel since the morning. They updated that they have handed over this parcel to ITT AGAIN! Makes me wonder where exactly is the parcel because last week they they said they handed it over to ITT.

So many things went wrong here- 1.the extra money I had to pay showing the urgency n need of this parcel 2. Midrand branch taking a parcel with a delivery address that you Know you don’t deliver to- inconveniencing me 3. Updating lies on your system 4. Poor communication, poor people skills, no sense of urgency from any of the EL phone operators and just poor service delivery in general. 5. Making people pay extra money for poor services ….. I have used other courier companies before to deliver for me in hospital and other businesses, this is the first time I had to be charged an extra amount for this reason.

I wouldn’t advise anyone to use this courier company especially if you urgently need your parcel.