Worst online support chat

I do not know why they have chat support on their website. You wait for absolute ages, only to be asked all the questions again after being 'transferred to an agent'.... then more waiting..... then finally an agent introduces themselves, and asks you all the same questions again. As soon as you've finished copying and pasting your query for the 3rd time, the following message instantaneously pops up... "Your query is noted and will be escalated to the relevant department for further action. Thank you." They do not talk. They do not ask if your query has been resolved. They do not attempt to answer, or even look at your query. They just disappear. 45 minutes of my life wasted. And this is now my second experience with their chat service. Maybe it is just Chantelle Ndimande from the Hillcrest (KZN) kiosk who has no idea how to do a job she is getting paid for. I have a challenge for thecourierguy.... I challenge one of your staff to use your so-called online chat facility to receive an immediate, acceptable, answer to a question. If it can't be done, please remove this 'functionality' from your website as it just wastes peoples time. Rather let us just fill out an enquiry form. Simple.