worst / no service at The Courier Guy George

Im very dissapointed with the service at the George branch. I regularly make use of courier services, and i thought to try ou The courier Guy as their pricing is very competitive, but it turned out to cost me far greater than i imagined. I requested for them to courier a parcel for me from a supplier in CPT to George. Thed first time that i went to their offices, i was told that their systems were offline, but i was to leave my details as well as the pickup instruction on paper, which they would have processed as son as they were online.i was told that the parcel would be at the george office in 2 days time. When i went to pick up my parcel after 2 days, i learnt that my order was lost, and was never added to the system. Now being urgent, as my customer was waiting for his order from me, my pickup instruction was finally captured and marked for urgent pickup. I was then told that it would be there the next day. Arriving back the next morning, I learned that the pickup hasnt yet been allocated to a driver, in spite of being marked as urgent. at this time my customer was getting impatient and could not wait any longer. In order for me not to loose my customer, i had to drive to Cape Town myself to fetch the parcel, costing me the fuel to get there and back from George as well as lost income due to not being able to service other customers. This again was a lesson that at the end of the day that you only get what you pay for and cheaper is not always better, or less expensive.