WORST DELIVERY SERVICE EVER

Absolute worst delivery service EVER!!! Parcel has been shipped on Tuesday morning, 21 May 2024. After receiving tracking number from the shipper I kept tracking but no movement since Tuesday. This morning, Thursday 23 May 2024, I decided to phone and follow up as I was concerned about there being no movement. At first I was told that the locker expired, even though the parcel has not even been delivered to the locker yet. Then they couldn't find the parcel, and then they waited for it to be dispatched. After spending all day phoning them and being redirected from the one person to the other (often being told to just hold on for 'a brief moment' then being left to hold on for almost an hour, or being told that they will call me back - 3 times - but not being phoned back even once...) I still don't know when I will receive my parcel. My last conversation was with the operations manager, Niaz, who very rudely advised me that my parcel is now under investigation and they need photos of the content for it to be released. I believe this is because they haven't done their jobs and now needs a cover up, cause only now suddenly the parcel is booked into the hub on the system. I will never ever make use of PUDO or The Courier Guy again and I will advise everybody against it. Really is as bad as a lot of people is saying. And if the staff were helpful and really cared to try help you, I would've felt differently, but seems to are all taught that 'don't care' attitude.