Worst Delivery Company

I have been waiting for my parcel for 7 days still no parcel. They got my delivery address wrong and the company who send it claims they gave the correct address. It took 4 times that I contacted them to change it. (I hope they changed it.) 4 people promised they will deliver by today. Still no parcel. The reason on the track your parcel said no access. My husband and I where both at home and I phoned security to make sure no one came and they confirmed it. That makes them lairs.