Worst customer service!

Customer service is non existent and when they realise they have messed up, proceed to ignore you! I communicated with Carla-Ley regarding a waybill that expired without being collected. Upon advice from Carla-Ley I created a new waybill LOCK***2 and sent the waybill to her as she said she would arrange for the package to be delivered to the selected Locker of the recipient. No surprise - nothing was done and the waybill has expired again! So I want my money refunded because YOUR agents told me to create another one and then proceeded to do NOTHING with it! Wordt company ever to deal with! I have used them many times and will now look for an alternative supplier! Stop ignoring your customers when you are a customer care centre!