Worst Courier Ever

The Courier Guy now have just 'won the prize' as worst courier I have ever dealt with.

On Wednesday I received a notification that my package was 'out on delivery', meaning that it was in the delivery van and that the driver was in my area and that they would 'attempt delivery before the end of the day'. Well, that didn't work out (apparently the driver got lost and couldn't find my house, even though TCG has been here more than 20 times before) and so back my package went to the main depot.

I have the number of a manager for the region and so I phoned him just before 18:00. This manager got someone to phone me that same evening. I was told I could expect my package to be delivered the following morning.

Thursday morning again my package was 'out on delivery' and I waited the whole morning but nothing arrived and so I phoned the person who had made the promise to me. I was then told that my package would be delivered "within 30 minutes" and so again I waited. Nothing; and so I after close to 1 hour I tried phoning this person again. Now my calls were not being answered. I tried multiple times but my phone calls were not answered. I then proceeded to phone the other manager who said he would find out what was going on. A few hours later I received a phone call from the "kiosk". The manager had instructed them to phone me. The kiosk told me that my package would be delivered by 17:30. That did not happen. In the meantime, nobody was taking my calls, seemingly being ignored. Finally, that evening I managed to speak with the manager I had originally spoken with and I asked him what was going on. He said he would get the person who failed to deliver my package to drive through from the depot in Cape Town to my town in his personal vehicle. I asked whether he was still going to deliver it that night and said no but that he would make sure it was delivered at 7:00 on Friday. Since I needed this item quite urgently I asked him if it could be earlier and we agreed on 5:00; and so on Friday at 5:00 I waited, but TCG did not deliver.

As one might imagine I became impatient and phoned this manager, whom I found out was the person responsible for driving through and delivering my package, to ask him what was going on. He told me that he wasn't going drive through so early and that he might be here at around 10:00.

On to the original manager again, I phoned him to ask him what was going on. He told me he would speak to the other manager and make sure that my package is delivered. Of course I wanted to know when and I managed to get a time from him, saying, "Between 10:00 and 10:30".

Once more I waited ...

TCG did not deliver.

I phoned them up again and was about to tell what they could go and do with the package when the driver arrived.