WORST COURIER COMPANY

WORST SERVICE EVER. THEY DO NOT GO ACCORDING TO INSTRUCTIONS GIVEN AND WILL NOT CALL IF THERE IS A PROBLEM. THEY WOULD RATHER CHARGE MORE MONEY AND THEN TELL YOU THEY ARE GOING TO CANCEL THE SHIPMENT.

I booked 2 shipments with The Courier Guy on the app. I loaded funds into the wallet to pay for the shipments. The quote on the app was R49 for the locker to locker shipment and R69 for the door to locker shipment. I loaded R145 on the wallet as I plan to make another shipment as well. So thought to keep some in there for that shipment. I went to the locker and placed the package in the xSmall locker. And all was done. The other collection I booked for collection on Wednesday. It is from a court and the person to collect from is not available for collection on a Thursday as she is then in court. The collection was NEVER done on Wednesday as booked and COURIER GUY dis not go to collect. Instead of contacting me to ask what they should do, they decide to send the driver today, Thursday when the person is not available. Then I receive and email at 7pm at night to tell me that if I don't contact them the shipment will be cancelled.

Now this is after they decided to charge me añ extra R20 for the locker and an extra R10 for the collection even before the document has been collected. This i realized when I got an email stating that my account is in arrears of R3. I then added another R3 onto the wallet to square it off.

I attempted the entire day to speak to someone in the support department, but they were just ****y and didn't assist me. During the day I did inform them that the collection cannot be done on a Thursday. But nobody there cared.

The other parcel arrived at the locker today, which I saw when I went onto the app again. I contacted the recipient to ask them if they received the pin for the locker because I didn't get any notification. But as expected they did not. So how are we supposed to get the package out of the locker now? And once again no reply from The Courier guy. Now the next email I will get will be to tell me if the package is not collected within a certain time frame it will also be cancelled I guess. And that will mean that the goods will be missing.

DO NOT USE COURIER GUY. They take money and don't do what they are instructed and it's impossible to sort it out with them.

Needless to say I sent them a WhatsApp early today and still no reply on that either. Only reply I got was from a ****y customer agent who didn't help me at all.