Witbank Courier Guy

On the 10th of May I was ment to get a parcel delivered by Courier Guy. When I tracked my parcel it showed that is has been delivered, although I haven’t received my parcel nor did anyone else on my behalf. I tried phoning Courier guy, but with no luck. They don’t even answer their phones. I then sent a message on their customer care line. The next day I received a message that my parcel is out for delivery again🤷🏻♀️ and it should be delivered by 17:30 on that day. I also received a pin to confirm delivery. AND AGAIN NO parcel delivered on the 12th. I checked the tracking later that evening and it showed delivered AGAIN, but I haven’t received it or gave the pin to anyone to confirm delivery. Monday 16th May, on the phone again to try and get my parcel. Eventually Courier Guy Witbank answered and put me on hold twice where I had to hold for 5min+ with no one who can give me answers to where my parcel is???? Eventually got hold of the Witbank BRANCH Manager and yes she gave the phone to someone else who phoned the driver……still no feedback no one is coming back to me to tell me where my parcel is. This is pathetic service from courier guy.