Why be honest when honesty doesnt pay

I had nothing but good Experience with the courier guy in the past. Never a lost parcel and never a Damaged parcel.

I send allot of BMW car parts around the country and i found that the XOC site to be the easiest, best and most cost effective courier booking service ever

That being said, Its a Sad day when you need to post up a bad review when it comes time to accept responsibility for the Mistake.

I sent a parcel to Durban and i package my items in a specific way. unboxed items will get boxed up, Will be wrapped in plastic and then get 2 layers of masking tape over the plastic to protect it

Items that have boxes will just get the plastic and 2 layers of tape. The item i sent to Durban recently was in its own bag which was sturdy. so i wrapped it in plastic and pulled 2 layers of tape over it.

I ALWAYS REQUEST FRAGILE STICKERS and DO NOT STACK stickers on ALL of my parcels. and when it arrives to clients, i always ask for images of it to make sure Courier did not damage it.

when this parcel arrived to my client, it was damaged on all different corners. it looks like it was dragged on tar or concrete surface as it damaged the 2 layes of tape, it damaged the plastic and it damaged the bag.

My client sends my images and THERE ARE NO FRAGILE or DO NOT STACK stickers on the box. I contact courier guy to explain and i had this feeling they going to blame the Packaging and as i suspected, they did. They did not explain why no fragile stickers was placed on the parcel.

all they said was, " It was not man handled, nothing was stacked on it and it was friction in the crate that caused the damage "

i would understand friction would cause an issue yes but on 4 different sides of the parcel???????? And how would they know it was not stacked? since they ship hundreds if not thousands of parcels a day! how would the Person loading the truck, offloading in durban and then delivery guy know that its fragile when they never put the stickers on which i asked for???

the damn parcel looks like it rolled off the truck and as it bounced on the street, It damaged it!!!!

All it takes is 1 situation like this to make me lose trust in a brand. especially when they do not own up to their mistake.

The worst part is, i was not even asking for compensation. I just wanted to know what happened and for someone to be truthful.

And all i got was being blamed for poor packaging :|