Where Is My "Cancelled" Parcel?????

I don't know why I'm bothering to write this review because Pudo DOES not respond, same for The Courier Guy. Cut a long story short, through a fault of Pudo I was NOT able to deposit a parcel into the locker. I sent email after email to Pudo requesting what to do, no one rep**** to my emails. Eventually I was told I would have to re-book a locker and I would be credited. I decided I wasn't going to re-book on the same day in case I had the same problem again. However, in the meantime The Courier Guy came to my house to collect the parcel and took the parcel. So once again I sent emails and spoke to someone at Courier Guy informing them the parcel had been collected. But lo and behold someone at Pudo cancelled the order so now the status of my parcel is "cancelled". I have emailed, I have phoned and no one can tell me where my "cancelled" parcel is. I get passed from pillar to post, no one bothers to come back to me. I DONT have the parcel, Courier Guy has it but where exactly it is at this stage NO ONE knows. The customer care is really bad, people couldn't be bothered to find out, they just pass the buck. In the meantime my client wants to know where their parcel is and if tracked, it says "Cancelled". There does NOT seem to be any communication between Pudo & Courier Guy. Using Pudo is very convenient but when you have a problem it is a nightmare trying to deal with support.