WHAT A DISGRACE THEY ARE

I HAVE NEVER IN MY LIFE EXPERIENCED SUCH HORIBLE SERVICE IN MY LIFE. THE COURIER GUY SHOULD BE ASHAMED OF THEMSELVES. I SENT A PACKAGE ON THE 8TH OF APRIL TO BE DELIVERED TO BROOKLYN PTA FROM KEMPTON PARK. THIS IS A 40MIN DRIVE….AND YET YOUR COURIER COMPANY COULD NOT GET IT DONE IN 5 DAYS!!!!!!!! IT IS NOW THE 12TH

APPARENTLY THE BROOKLYN LOCKER WAS FULL EVERY DAY, AND WHEN I FINALLY MANAGED TO MAKE AN ARRANGEMENT TO HAVE THE PARCEL DELIVERED TO THE UNIVERSITY GROENKLOOF CAMPUS, YOU STILL COULDN’T GET IT RIGHT. THE INSTRUCTION WAS TO DELIVER STRICTLY BETWEEN 12 & 2, THIS WAS COFIRMED BY THE OPPERATIONS DEPARTMENT AND THE CALL CENTRE.

GUESS WHAT, IT IS 14:03 AND NO PACKAGE!!!!!!!!!!!

I PHONE THE CALL CENTRE SPOKE TO SITHLE (NOT SURE ABOUT THE SPELLING, AFTER BEING SHOUTED AT BY HER AND TOLD THAT NO ONE WOULD BE ABLE TO ASSIST ME BEFORE 14:00 I MANAGED TO, IN A SHOUTING FRENZY MYSELF LET HER KNOW THAT I WILL NOT BE DISMISSED. I GOT PUT THROUGH TO THAPELO, WHAT A DISGRACE HE WAS, HE SIMPLY HUNG UP WHEN I CALLED HIM OUT ON HIS LIES. I THEN HAD THE MISFORTUNE TO SPEAK TO SYDNEY, APPARENTLY THE SENIOR OPPERATONS MANAGER (HE SAID) WHAT AN ABSOLUTE USELESS HUMAN BEING, HE HAS NO CUSTOMER SERVICE ETIQUETTE.

THIS HAS CAUSED ME TO HAVE MY DAUGHTER MISS ONE OF HER CLASSES SO THAT SHE COULD BE AVAILABLE TO WAIT FOR YOUR DRIVER THAT SAID HE WILL BE THERE BETWEEN 2:30 AND 3.

THIS IS THE SERVICE I RECEIVED FROM THE COURIER GUY.

I DON’T UNDERSTAND HOW A PARCEL THAT HAS TO BE DELIVERED IN PTA LANDS UP BACK IN JHB??????????

THIS IS A DISGRACE, YOU SHOULD BE ASHAMED OF HOW YOU TREAT PEOPLE. I HAVE A BUSINESS WHERE I USE PUDO EVERY DAY, AND I CAN TELL YOU NOW, I WILL NEVER USE YOU AGAIN AND I WILL TELL ANYONE AND EVERYONE THAT WANTS TO LISTEN ABOUT THE SERVICE YOU PROVIDE YOUR CUSTOMERS.

TRULY DISGUSTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!