Well done Lesedi!

On Friday the 24th of January I was expecting a parcel to be delivered to my work address as many times before. My usual courier who delivers to my office park has since been assigned to a different area and a new courier was assigned. They normally deliver to me at about 14:30. At 15:30 I started to get worried. I phoned the call center and they advised me the courier will phone me. He phoned me and advised me that the parcel was given to a different courier because he knows some of our employees moved to a different area and he assumed I was one of them. ( Some of our staff have moved to a different area but I was still where I always was - as nicely noted by me on my delivery address ) The courier just assumed he would not have to drive here and that was that. He gave me the number of the courier who has my parcel. Lucky for me it was dear old Lesedi who always brought my parcels. After back and forth and me getting annoyed - the other courier did not want to take responsibility for his mistake and bring my parcel - Lesedi find it in himself to bring my parcel. Going out of his assigned route he delivered my parcel within 20 minutes. He was humble and apologetic even after I raised my voice over my experience. Such good customer service form Lesedi who fixed a mistake not even made by him. Thank you Lesedi and I do hope some recognition is given to you!