We'd love to loose your package! RNWTPJ

Waybill: RNWTPJ

I am sad to write this review as I know in this economy we are all trying.

But unfortunately, TCG has grown too big & now treats every customer like a number - with no regard for good old customer service.

A parcel was sent to me via one of TCG kiosk. The delivery had two parcels & only one was delivered. The TCG driver told me not to sign as it was incomplete. Fast forward 2 weeks later & I still do not have the missing parcel.

I have tried calling TCG & stay on hold for up to 20 minutes. The WhatsApp chat is so useless with automated responses & when someone does reply, it's one word & then they are gone.

As for the email, a Ms./Mrs. Cherine Powell takes no responsibility & blames one person on leave. She has offered no solution & surely if TCG is so big, one person on leave cannot hold up a delivery. Not to mention the condescending tone of her emails.

I doubt writing this email will help, but I am hoping that as consumers, we can avoid using The Courier Guy & give our business to other courier companies that give good personal service.