WAYBILL SN97RQ

Yesterday my parcel was out for delivery but didn't end getting here as per the communication received from The Courier Guy side in the morning. I read the reason for failure for the delivery was “change of address”. Which confused me but opted to call the hub today for clarity. The lady I spoke to( she didn’t specify her name) was very rude and wasn't helpful. My question to her was what does it mean when it says “change of address “ who changed the address cause its definitely not me. Her reply was “ your parcel will be delivered today” she hung up on me after that.

I need to know who change the address and why? I need to know why is it a problem for the staff to answer to our queries in a professional manner? And lastly I am not happy with the service at all, why wasn’t this communication to me yesterday in time that the delivery will no longer take place yesterday as I had to cancel my plans for yesterday to sit and wait for something that never got here. When phoning for clarity I got dismissed .

I prefer straightforward communication and clarity than to be handled in such a manner and what happens if the delivery fails today again?? Another change of address from God knows who, I must sit and wait for the whole week with no clear communication?

Regards Katlego F Malope