Wasted my time

You guys have the nerve to do this **** I have been calling all day asking nicely for this to be collected to day. I really don’t care what the drivers business is it has nothing to do with me I called the hole day wasted my airtime I left work early waited since 2:30 for this blady drive to come but guess what so easy for h guys to send the below **** messages and think it’s orite to waste people’s time. We don’t waste time paying for our shipments to be collect we don’t pay after it’s collected we pay when we book now we must have this *** experience. In future don’t tell operations mangers to tell call agents it will be collected then it’s not learn to communicate with customers call do follow ups we can’t tell u guys how to do your jobs Think it should be logic we need to use. Do not wait for us wasting our money waiting on your call agents lines and get promised the world but get **** in return. The message I got after calling all day at 5:27 saying fail to collect not ready What is not ready? I’ve been waiting all day and that’s to however handled this item thanks to them my family member will not get the item in the given time well done. I’ve never been this annoyed and SORRY WILL NOT HELP WASTING PEOPLES TIME WE MAKE TIME TO ENSURE WE HOME WHEN YOUR DRIVERS COLLEXT BUT YOU GUYS FAIL TO TELL US IN TIME IT WONT HAPPEN AND MAKE US WAIT AND WASTE OUR TIME FOR NOTHING WE COULD HAVE DONE SOMETHING ELSE IN YOUR TIME AND DO NOT APOLOGISE I DONT WANT IT MAYBE GIVE IT TO THE DOG THAT WILL APPRCIATE BEING MISS INFORM AND SETTLE FOR ALL **** WE GET.