Was the first time and it will be the last time!Neve again!

Absolutely shocked at the level of incompetence, lack of accountability, and complete runaround I have experienced using Pudo locker-to-locker for the FIRST time.

I placed two items into ONE locker that I PAID for:

- a shoebox - a pink Paw Patrol suitcase containing a woman’s personal belongings

Everything was within the allowed weight and size limits. At NO point was I informed that placing two separate items into one paid locker was “not allowed.” Had someone simply communicated that to me, I would have gladly collected the items and resent them correctly. Instead, one item arrived… and the suitcase mysteriously vanished.

Now suddenly nobody seems to know anything.

One consultant says one thing, another says something completely different, and nobody can give me a straight answer about where the missing suitcase actually is. If both items came from the SAME locker, how does only one conveniently arrive at the destination?

I have made multiple attempts to resolve this professionally through email and WhatsApp, and instead of assistance, I’ve been met with dismissive responses, confusion, contradictions, and zero urgency from a company handling customers’ personal property.

The worst part? The suitcase contains someone else’s personal belongings. That makes this even more disturbing and unacceptable.

I will be attaching screenshots, proof of communication, photos of the missing suitcase, and tracking details because at this point I genuinely feel ignored rather than helped.

For a company trusted to transport people’s belongings, this experience has been an absolute disaster. Not only has a parcel gone missing, but any trust or confidence I had in this service disappeared with it.

If this is the standard of customer care and parcel handling people can expect, I strongly advise others to think twice before using this service.