WARNING: IF YOU CAN, AVOID USING PUDO FOR SHIPPING!!!

WARNING: IF YOU CAN, AVOID USING PUDO FOR SHIPPING!!!

I have been using PUDO for the greater part of this year.

Probably shipped and/received well over 50 parcels.

However, recently PUDO has been giving me HELL! As both a buyer and a seller.

I'm not sure what is happening but insiders have told me that they are going into a new system and the transition has not been smooth.

Here are some of the headaches you may have to endure:

*YOUR PARCEL MAY BE SWAPPED. And once your customer realises this and alerts Courier Guy, it may take a month or more to rectify if at all. Be prepared to do all the groundwork yourself in terms of tracing and calling. No direct emails to any one person just forwarded ticket system. This will drive you crazy.

*YOUR CUSTOMER MAY NEVER RECEIVE A PIN TO COLLECT VIA SMS. But the time you realize that surely this parcel must be ready for collection, the collection pin has expired on their records and the parcel has been sent back to their depot for God knows what. Be prepared to make new arrangements for the parcel to reach your customer.

*YOUR PARCEL MAY HAVE STATUS DELIVERED OR COLLECTED WITHOUT EVER BEING RECEIVED NOR COLLECTED BY YOUR CUSTOMER. And you when you call their call centre, expect to waste an hours worth of AIRTIME without speaking to any customer care person. And when you eventually do, she/he might transfer you to another department and then BOOM...call dropped! Back to step ONE.

I mean need I say more.

I gravitated towards PUDO as it was cheaper and much faster than PEP PAXI.

But dear beloved, the stress is not worth it on this shipping option.

Please note that I am only sharing my experience and as I said Pudo has NOT always been this way. Just recently.