Very Very Very bad Services - 17h00 is knock off time!!!

Very very Bad service: 2nd day in a row i am *****ed by the courier guy. I indicated the colletion time between 08h00 and 15h45 and the driver pitched at 16h18 at my place as our security mut call rsidents to infrm them of visitors and deliveries. I received a call from the security @ 16h18 to advise that the courier guy is there but by that time i had to leave for meeting so there was nobody to give the parcel. The driver came back at 16h45 as I received another call from security to inform me the driver is back and he most probably left wiht in 5 minutes again as there was no resposne from our house. I called *** and spoke to Christo and he said that the driver cannot collect today as they are now closed, i then spoke to Dylan and based on his check on their system the drivers was in my area at around 15h45 (in my area) not at my house and there was nobody. my question is 1. why do you choose collection times if the drivers pitch whenever they want. 2. why must i sit and wait on a collection for an entire day. 3. why must I drive from Pretoria to their Khaya Sand depot at 18h00 at night to ensure my delivery reaches Cape town in the morning (this is what dylan told me) 4. Why must I pay a couple of thousand rand extra to do an express delivery to ensure my tender gets delivered on time when their drivers dont have the decency to call a customer to inform them that they are running late. I moved from RAM to the Courier Guy and I must stress over the last few months the Courier Guys is useless. We need to pay R100.00 sucharge if we have tenders to deliver and then you still get *****ed and you loose out on a possible business opportunity. Why could Dylan or Christo arrange with a driver that was still on the road at 17h13 (the time I arrived home) to via my place for the pickup. It seems like customer service with the courier guys is going down the drain. Stay away from the Courier guy, very ****ed off client.