Very very unhappy client!

Pudo operations cancelled my parcel on the second attempt. Then I get send emails with "proof" that they have attempted 3 or 4 times!! When I do a tracking it shows on second it was cancelled. They send old photos and communications between the driver and the supplier where it needs to be collected. Now I have to double book for something they just go and cancel. The info from operations and the client service at Pudo both give me 2 different amounts of attempts to collect. So what is the amount of attempts before they cancel and where does it state in the terms and conditions of Pudo?