Very very late delivery or no delivery at all

Couried a parcel on the 25th November 2022, from Vaal to Midrand, when I trace its still saying its in their hub in JHB, they still can't get my parcel to me, while the option choose was for less than 24hrs delivery,,,, since last week they been saying they are investigating..... I mean how annoying is that now one has to delay their holidays due to this