Very poor service in a very difficult time

I had a package couriered from Vredenburg via Cape town and Durban to Richards bay. my package was supposed to be an ECO 2 to 3 day delivery at R150 for the weight of my parcel , Apart from being over charged for this service That is advertised At R150 i ended up paying R216.03 but at the end of day 2 it was not even half way to Durban. We then went into a serious problem in regards to the looting of shops in KZN and Durban area. I Phoned around 12 time on the morning of the 9th day , as all routes in and around Durban on The N2 was open and All services and delivery , transport ect had resumed . I was then **** to by 5 different call center operators probably too lazy to track the parcel. i have been told that my parcel was looted in Durban, upon Questioning this as the Tracking did not even indicate the parcel being booked into Durban yet , the phone got put down in my ear numerous times.

after confirming for myself that the parcel is actually in Port Elizabeth, and not looted like i have been told 5 times and they have even confirmed that it has been looted at courier guy head office . LOL..!! I finally got hold of the email address of a manager as they do not take phone calls and do not have landlines or contact numbers as I have been told by their service center operators.

After back and forth emails with a number of Courier guy management , I was basically told that they will investigate in another 3 days from now how safe it is for them to operate, even thou all other companies and transport services is back up and running and making use of the Now Cleared and safe N2

They are unwilling to deliver even when safe to do so , unwilling to arrange another courier service that is actually up and running not willing to address their personnel in regards to lying to costumers

I now have to suffer losses due to their failure to deliver and or trying to assist i was depending on courier guy to deliver on time to enable my business going forward and also depending on them to deliver to keep live stock in the vicinity of around 2000 aquarium fish fed until they can reach market .

it is now too late for me to make alternative arrangements local suppliers are all out and or closed , so I am stuck between a rock and a very hard place trying to make ends meet and literally keeping my business alive

With courier guy`s failure to deliver and poor customer care skills unwillingness to arrange alternatives and no remorse for the poor customer. I will probably suffer a great deal of deaths and my alternate source of income will be directly affected by their poor service .

From me to you :

If you have a urgent parcel, if you relay on something to be on time , if you expect honesty and even if you just wish to know where your parcel is currently ,or not be over charged for you parcel, courier guy is defiantly not the the company you should be using,.

To be on the safe side rather use someone ells !