Very poor customer service

They have failed me dismally as they have been unable to prioritize my parcel which I booked collection for on Monday before 12:00, on 18/03/2024. A week later I am still waiting, when I enquired I was told about very stupid updates that were made by the Durban branch I.e driver failed to collect within collection site time, 2 parcel requires a truck can't collect, 3 driver unable to collect because of space. This is simply undermining me as a customer because dimensions of what is being collected and it kilograms are clearly stated on the booking. Mind you the parcel must be take from Durban to port shepstone and this is too much to ask from The courier guy, yet the same parcel moved only 3 days from Cape Town to Durban via Cargo Works. You guys can learn a thing or two from Cargo works maybe swallow your pride and ask them how are they able to deliver on time and prioritize all their customers.