Very poor and bad service

I have a delivery still on its way since 29 November 2021. On the 4th of December 2021 I was promised it will be delivered the same day (some ting about their dirver is not availible and the new guy doesn't know the area. on the 6th of December 2021 I called 4 times and 1st time been promised within 1 Hour my pacel will be delivered. 4 hours later promised it will be delivered to my house. 5 hours after that you get put on hold for 20min and then calling back they say the driver will call me. still waiting.