Very bad service from PUDO

I've been using the PUDO service very often lately, and recently two times in a row, this service is really bad. Either the wrong notifications (pickup pin code) is sent or it is not sent at all, causing the package to be send back to the HUB.

This is very frustrating and waists unnecessary trips to the locker. It's also impossible to get hold of anyone at PUDO. You have to call the courier guy (your lucky, if anyone picks up) and they will put you through to PUDO, which often does not happen, the call just drops. Even their WhatsApp help desk is very slow to respond or don't even respond.

I would appreciate it if someone from management would contact me so that we can discuss these issues. I'm not sure if they even know that their service is very bad.