Very bad service

I got an email that my parcel was delivered at protea point shopping center pudo locker. I went to collect my parcel, my waybill was PUPOP*** locker 100434, when the locker opened the was nothing in the locker, the locker was empty. I immediately phoned the courier guy call center and they transferred me to a pudo agent. The Pudo agent tried contacting the driver that dropped off the parcel but she couldn't reach him, she also spoke to the technician at your site to open the locker so that I can double check and the was nothing when they opened it. The following day I got an email to confirm that they will deliver my parcel at my house but that didn't happen, I got a call from the courier guy call center they told me that I have to collect my parcel at protea point courier guy office.