Very bad service

I had a packagethat was suppose to be delivered to me today i suddenly recieved on my tracking that the company is closed this was at 15:45 on the 27 of may 2022 and the company only closes at 16:30 and then i contacted a consultant the i was tild repeatedly that the company was closed and i told them that it is not as my wife works at the company i was repeatedly told that i can wait until monday 30 may 2022 when i told them that this is poor service and that i will report them i was told ok its fine i told them that the driver was or at the wrong place or he was never there i was just told you can wait to monday ao i am sick of this because you pay for service but they service you as they please thank you