Very bad service

Good day. The courier guy has had my parcel in Port Elizabeth since Friday 14/12/18 been phoning them with no answer at all and the one time they did answer they put me threw to another lady just so there is no answer again. I then emailed them and got a reply that the driver was at my house and did try to phone me. Which was lies. We were home all day no one came and no one tried to phone. Today still not getting any answer to where my parcel is. My waybill number TCG ********** 0