Very bad delivery service

I have a shipment stuck on the DEPO and I've been calling a countless times to follow up on delivery Nothing is ever done. On your website on shipment tracking it say delivered but not. I called many times and I was told my case has been escalated to operations manager. I asked if you have my correct address you confirmed yes the shipment will be loaded for delivery in the afternoon of Friday 7/11/25 yet nothing was delivered. I had 2 packages from another provider delivered to me the following day 8/11/25 By the courier guy So how come this specific shipment was not then delivered together with the ones I received from the other provider. To make matter worse on your shipment tracking system it says delivered.😡