Very angry and disappointed

I was told sorry we don't have bubble wrap. I helped them put items in box and asked can you not put something in the box to secure items. They also had nothing to put in the box. I was told by the lady that she will mark the box fragile and do not stack that will keep the items safe. I got a call on Monday telling me the box was opened and the item that i inherited that is over 50 years old is broken, the box was damaged in transit. when i asked why the box was damaged as it was not to be stacked, and it had fragile on it. the box was probably stacked as that is the only way it could of been damaged in transit. Now i am sitting with a heirloom that is broken due to your staff ignoring labels on a box. I requested photos of how the box was packed in your truck and politely told you can have one we don't take photos. So now i have to repair the item. If you advertise bubble wrap and you have clients sending items, make sure you can assist to package and secure with other things. I will never recommend or use your services again