Utterly bad service or a courier company

Our company director asked me to assist in ordering presents for his 2 boys as Christmas gifts. I bought it over the internet on the 1st of December. It was picked up by courier company on the 19th of December already. On the 22nd it showed that it was out for delivery from the Paarl hub @4am. At 8h35am it showed that it was taken back to the hub. No one called me and most definitely no one was at my work to deliver (at the designated drop off adres). I got the feeling that the driver just did not want to drive out the 90km to my town to drop my parcel off as it was Christmas weekend and he/she just wanted to go home early. It is the 27th already and I have yet not heard anything from The Courier Guy as I have mailed them multiple times from the 22nd.

What was supposed to be Christmas gifts seems now to be new years gifts for his boys.

Utterly disappointed as this has happened to me and also a few people I know in the past.