UTTERLY BAD SERVICE AND ATTITUDE

1. Bad service - we phoned to enquire about our parcel, the lady told us she will phone us as soon as it arrives, we were never contacted, two days later we went in to learn that our parcel had been there all along. 2. Couriered items from Centurion - they contents were damaged - I actually saw them drop my package - No apologies - No compensation - NOTHING - reported to them via e-mail with no response. 3. I paid for replacment goods that were damaged and asked them to collect on Monday up until Wednesday still nothing- will try again today. 4. I had 4 parcels couriered from Durban last week Thursday on Saturday three of the packages arrived the fourth, we thought was not sent, yet on Monday we found the fourth package which had been sent to Harrismith. 5. DO NOT KNOW HOW TO ANSWER A PHONE - we have been trying to contact them to make a collection - we have reverted to another courier company. I reported this to the Regional Manager yet it seems that since I reported this that their service had gotten worse. Just bear in mind, I courier a lot of parcels through this company and you have just lost my business, over and above this, all of my clients, I run four businesses will also hear about this,