Utter Shambles of a Logistical Nightmare

First time using them, and I am not at surprised at their terrible rating. It's a complete logistical disaster. Their developers have no clue what they're doing, turning a concept with good potential into utter chaos. Someone sent me a parcel, which can take between 1 and 4 working days, but apparently you have to sleep outside the locker to not miss the window of opportunity when it arrives. I got a notification at 4:57 AM on a Saturday that the parcel is available. With a note that "It will be available until 09/02/2023 09:42:00." - less than 5 hours later on the SAME DAY. Or at least I think it was the same day. The date is in American format. Last I checked, it's not an American company, but hey, it's just the developers being clueless again. Either that or I had until the 9th of February to collect it, which was 7 months before it arrived. Anyway, I could only get there during office hours on Monday. Scanned the code, fail. Put the pin in, fail. "Error identifier and pin" "ID does not exist," followed by a RED check mark labeled "Accept" that I had to tap on. Yes, a RED checkmark. Great user interface, designers. Then there was a WhatsApp number on the lockers for customer assistance. Connected to that, to be told by a bot, "Please type "hi" to start again and follow the process or alternatively type "human" to begin the transfer process." So I must do the one process or the other process, in jargon that only they understand. Since I was expecting a human to being with, I typed "human." Only to wait over 2 hours for a response: "Good day

You are currently speaking to Carla-Ley , how may I assist you today?" which seems to indicate that she has none of the details I already supp**** in the chat two hours ago, so I had to do it again. Photo, tracking number, PIN number... And that was 10 minutes ago - haven't heard anything since. I wanted assistance with my missing package while I was standing at the locker I had taken the trouble to travel to. Why offer a quick-scan WhatsApp chat for assistance if you are going to respond at email speed? Their website is completely useless - tells you that you can track your package "on our tracking website" in bold letters, but nothing is clickable (well done again, designers). Even Google can't find this mystery Pudo tracking service.

Sorry that 1 star is the minimum rating here - it's literally the least I could do.