Useless service

I cannot believe how far backwards the service or courier guys has gone, they always used to be so good! We logged a same day collection and delivery on Friday the 29th of August . They were full of excuses as to why they did not make the delivery for items we needed on Spring day, the 1st of September. On Spring day they never delivered the package as we had to change the delivery address because of their bad service and so they claimed that the new address was confusing them so they returned to parcel to their DC. Can no one pick up a phone and call the person receiveng the package to get clear directions then??... so now we are sitting without our Spring day gifts which will only be delivered the day after. USELESS, I will never make use of them again!