Useless, pathetic service!

Most useless courier company out there, should I find out any company is using this useless courier company in the future I would rather cancel my order. Its been weeks and my item has not been delivered. They never once contacted me to indicate there is any issues. When I contacted them they said the dimensions were wrong and I have to pay in R149.70. I refused to pay this as this should have been checked with the supplier, any case, they changed their minds and said this wasn't the issue and it was because the address was Franskraal and not Franskraal Strand and I have to pay in R149.70. How many ****** Franskraal's is there in SA with the same damn postal code? I've had loads of deliveries and not once was it an issue if I used Franskraal or Franskraal Strand. This useless company couldnt even update the tracking website to indicate there was an issue. Tracking number is RJ4JC3