MH
Marli H
1 reviews | Active since Nov 2019
24 Oct 2023, 10:49
USELESS GUY - YOU ARE NOT A COURIER GUY
Yet again our parcel which is supposed to come to Brits has been sent to Middelburg. I send over 70 parcels with aramex in one month with zero problems. BUT EVERY SINGLE PARCEL SENT WITH THE COURIER GUY IS DELIVERED OR NOT DELIVERED WEEKS AFTER IT WAS SENT. THEY HAVE A DEPOT IN BRITS, BUT PARCELS SENT TO LOSPERFONTEIN AT BRITS IS ALWAYS MISROUTED TO MIDDELBURG. WORST SERVICE IN THE WORLD. THIS COMPANY FALSELY ADVERTISES THEIR GOOD SERVICE. IF THERE WAS A MINUS 1 IT WOULD BE MORE ACCURATE. STAY FAR AWAY FROM THIS COMPANY.
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Replies (1)MH
Marli H's updateReviewer Update
26 Oct 2023, 19:50 I am officially lodging a new complaint against courier guy
On 24 October I found out that our parcel was in Middelburg. So I sent our first message to courier guy (Point 1 added below) in which I included our location link, address, manual directions even GPS on the very first email to make sure that the driver knows where we are. I also spoke to courier guy via telephone in which I stated we have a Google verified business listing with a google map pin and GPS, so there should not be aNy issues. On 24 Oct I received a reply from your Middelburg office stating that they are aware of the problem and will rectify immediately (Point 2 added below). On the 24th I asked Middelburg If my parcel will be delivered to my door upon which they rep**** yes. (Point 3 below). I was then told the parcel was labelled incorrectly in a message from Levandre from Courier guy and sent to Groblersdal, but it will be corrected and will be with us on Wednesday or Thursday (Point 4). After receiving no call which is visible on my phone on the 25th I sent a email on 26 October to ask when we can expect the parcel as it shows its out for delivery for 2 days already (Point 5). I received a reply from Bridgette on 26 October at 13:55 that the driver will deliver today (Point 6). On 26 October at 16:44 I emailed again asking It is now 16:44 and the parcel has not been delivered. May I assume that your office or driver has ****** it as it has been undelivered since 17 October? Do you advise me to open a theft case tomorrow morning at the Brits SAPS? Whom do I refer them to in your company? (Point 7). I received a reply from Bridgette 16:58 stating the driver delivers up to 19:00 in our area (Point 8). At 17:03 I receive a message from Bridgette that the driver has been trying to reach us and he could not, with his number stating I should contact him (Point 9). I check my phone and there is only 1 call registered at 07:21 this morning. The same number is not registered anywhere on my phone on the previous day or anytime after 07:21 this morning. No mention was made in any of Bridgettes emails that the driver could not reach us, and there was no attempts registered on my phone after 07:21 this morning????? So I phone the number at 17:04 (how amazing that I reached the driver since he could never reach me), and I am informed by the driver that he is in Rustenburg already. So I ask him when he will deliver as Bridgette told us he delivers up to 19:00. So He says, he is definitely not delivering today. I inform him that I had asked Bridgette if I must report this to the police as a theft and the driver said I don't care, GO REPORT ME TO THE POLICE TOMORROW THEN, AS I REFUSE TO DELIVER YOUR PARCEL TO YOU. I then send a email to Bridgette at 17:09 advising her that the driver said I must go to the police tomorrow morning (Point 10). At 17:12 I email Bridgette again with the address, GPS, map link, directions which was originally included in my first message to courier guy (Point 11). At 17:17 I try to contact the driver and he's phone is off. So I whatsapp him my whole direction tab which I originally sent to courier guy directly. His phone is however off since just after 17:00 and the message is still pending as I am sending this message (Point 12). It is now 19:11 and I am lodging an official complaint. I still have not received the parcel, I was told by your driver to go ahead and open a theft case against him. So I guess, since your driver consented that I open a case against him for theft, your company must now provide me with his personal details so that I can proceed with the case at SAPS. Or is this the modus operandi of your company???
This parcel was mishandled from day 1 by your company. It was sent to the wrong province and I have had to be patient through all of this. This was an urgent parcel, of which the product I ordered I now had to re-order from a different company as it was a urgent order. And what is worse, the second order arrived before the one you still have not delivered. Not only are you damaging my company but you are also damaging the reputation of the company I bought this product from in the first place. And this is not the first time that I have had to complain about your service. The previous time when I questioned why the parcel was late, your previous driver informed me - he didn't feel like driving to this area. You have a branch in BRITS who is 12km from me. But you deliver via Rustenburg, which is 80km from here. Does this even make sense????? Besides that, I have an account with courier guy, your rep was in my shop, and I have a stack of your flyers still here, but you don't know where I am? Seriously????? I suggest that the Rustenburg office open their eye, as this email contains the address, GPS, map link, and directions that any child can follow, unless you need me to draw a picture too. I deserve an answer from your company, I want my parcel delivered as you were paid to do, and I deserve a formal apology from your company and driver for that matter.
HERE IS THE ADDRESS AGAIN -
Address: Gemsforhealing Nr W120 Losperfontein/Wolwekraal, Brits 0250
Located on a Tar road
(Google maps – type in Gemsforhealing)
GPS:
S 25" 35′ 26 E 27″ 42′ 40
Directions from Pretoria:
Take the N4 toll road towards Rustenburg. Exit toward R511 (the Brits
turn off). Turn right onto the R511 (towards Brits). Drive straight for
18.5km until you see the Losperfontein/Wolwekraal turnoff on your left
hand side. Turn left at the Losperfontein/Wolwekraal turnoff. Continue
with the tar road for approximately 2.7km. We are on the left hand side.
Sign in front of the property says Gemsforhealing.
Directions link:
https://maps.google.com/maps/dir//Gems+for+Healing+Gemsforhealing+nr+10+Losperfontein+Borolo,+Hartbee****rt,+0216+Hartbee****rt+0216/@-25.***,27.***,16z/data=!4m5!4m4!1m0!1m2!1m1!1s0x1ebe29551d508f53:0x1c465344c3183ff
Points added:
1. Oct 24, 2023, 11:17 GMT+2
Can someone please tell me when this parcel will reach us? If ever? AS
SOME TOTAL IDIOT IN COURIER GUY DOES NOT KNOW WHERE BRITS IS.
APPARENTLY, OUR PARCEL IS IN MIDDELBURG AND IT SHOULD GO TO BRITS AS THE
AREA CODE AND ADDRESS VERY NICELY STATES. SO MAYBE IF I PUT THE
MAP/GOOGLE LISTING AND ADRESS AND OH MY GOD, EVEN THE DIRECTIONS ON THIS
EMAIL, PERHAPS SOMEONE WILL CORRRECT THIS PARCEL. AND IF YOU MISSED IT
THE PARCEL SHOULD GO TO BRITS (THAT LITTLE TOWN WHERE USELESS GUY HAS A
DEPOT - WHICH THEY DONT KNOW ABOUT)
Address: Gemsforhealing Nr W120 Losperfontein/Wolwekraal, Brits 0250
Located on a Tar road
(Google maps – type in Gemsforhealing)
GPS:
S 25" 35′ 26 E 27″ 42′ 40
Directions from Pretoria:
Take the N4 toll road towards Rustenburg. Exit toward R511 (the Brits
turn off). Turn right onto the R511 (towards Brits). Drive straight for
18.5km until you see the Losperfontein/Wolwekraal turnoff on your left
hand side. Turn left at the Losperfontein/Wolwekraal turnoff. Continue
with the tar road for approximately 2.7km. We are on the left hand side.
Sign in front of the property says Gemsforhealing.
Directions link:
https://maps.google.com/maps/dir//Gems+for+Healing+Gemsforhealing+nr+10+Losperfontein+Borolo,+Hartbee****rt,+0216+Hartbee****rt+0216/@-25.***,27.***,16z/data=!4m5!4m4!1m0!1m2!1m1!1s0x1ebe29551d508f53:0x1c465344c3183ff
2. Oct 24, 2023, 11:21 GMT+2
Good day
Please note we are aware of your frustration in this matter.
We assure you that the parcel will be in JHB again tonight to be delivered ASAP.
We have already done everything from MID side to ensure this gets to BRITS as quick as possible.
3. From Gemsforhealing
PERHAPS SOMEONE CAN PUT A MAP UP IN JHB, THIS IS NOT THE FIRST TIME THAT
THEY HAVE SENT OUR PARCEL WRONGLY TO YOU IN MIDDELBURG AND YOU ALWAYS
NEED TO CORRECT THE MISTAKE WHICH IS NOT YOURS TO START WITH. THANK YOU.
WILL THE PARCEL BE SENT TO THE BRITS DEPOT OR DELIVERED TO MY DOOR? JUST
ASKING TO SPARE MYSELF MORE FRUSTRATION? THANKS
From Middelburg
Oct 24, 2023, 11:31 GMT+2
HI
Yes the parcel will be delivered to you by the door.
4. Levandre (The Courier Guy)
Oct 24, 2023, 11:39 GMT+2
Good Day Valued Client.
Please be advised that this parcel was incorrectly booked and system showed it is for Groblersdal which goes via Middelburg.
I will attach an image for you as proof, I have also informed the branch who received this parcel incorrectly to ensure that
they do send it out to JNB to be dispatched correctly to Rustenburg as they confirmed that the area is serviced by them.
Delivery can be expected from tomorrow/Thursday if there are no further delays.
The below is proof that the delivery details on the system was captured as GRO(Groblersdal).
5. From Gemsforhealing
Can you indicate when we will receive this parcel as it shows its out
for delivery since yesterday?
6. Oct 26, 2023, 13:55 GMT+2
Good day,
Driver will deliver today.
Regards,
Bridgette
7. Oct 26, 2023, 16:51 GMT+2
It is now 16:44 and the parcel has not been delivered. May I assume that your office or driver has ****** it as it has been undelivered since 17 October?
Do you advise me to open s theft case tomorrow morning at the Brits SAPS? Whom do I refer them to in your company?
Kind regards.
Gemsforhealing
Shop hours: Open Wed - Sun 9:30 - 16:00
8. Oct 26, 2023, 16:58 GMT+2
Good day,
The driver in this area delivers up until 19:00.
Regards,
Bridgette
9. Oct 26, 2023, 17:03 GMT+2
Please send location to driver on *** as he tried calling for directions but could not get a hold of you.
Regards,
Bridgette
10. Oct 26, 2023, 17:09 GMT+2
Your driver is in rustenburg and says I must go to the police tomorrow
Kind regards.
Gemsforhealing
Shop hours: Open Wed - Sun 9:30 - 16:00
11. Oct 26, 2023, 17:12 GMT+2
Your driver is in rustenburg and says i can gladly go to the police. My address is on the bottom of the whole email. I am putting it on again. I am awaiting him before 19:00 tonight.
Address: Gemsforhealing Nr W120 Losperfontein/Wolwekraal, Brits 0250
Located on a Tar road
(Google maps – type in Gemsforhealing)
GPS:
S 25" 35′ 26 E 27″ 42′ 40
Directions from Pretoria:
Take the N4 toll road towards Rustenburg. Exit toward R511 (the Brits
turn off). Turn right onto the R511 (towards Brits). Drive straight for
18.5km until you see the Losperfontein/Wolwekraal turnoff on your left
hand side. Turn left at the Losperfontein/Wolwekraal turnoff. Continue
with the tar road for approximately 2.7km. We are on the left hand side.
Sign in front of the property says Gemsforhealing.
Directions link:
https://maps.google.com/maps/dir//Gems+for+Healing+Gemsforhealing+nr+10+Losperfontein+Borolo,+Hartbee****rt,+0216+Hartbee****rt+0216/@-25.***,27.***,16z/data=!4m5!4m4!1m0!1m2!1m1!1s0x1ebe29551d
Kind regards.
Gemsforhealing
Shop hours: Open Wed - Sun 9:30 - 16:00
12. At 17:17 I try to contact the driver and he's phone is off. So I whatsapp him my whole direction tab which I originally sent to courier guy directly. His phone is however off since just after 17:00 and the message is still pending as I am sending this message.
13. Lodging official complaint
On 24 October I found out that our parcel was in Middelburg. So I sent our first message to courier guy (Point 1 added below) in which I included our location link, address, manual directions even GPS on the very first email to make sure that the driver knows where we are. I also spoke to courier guy via telephone in which I stated we have a Google verified business listing with a google map pin and GPS, so there should not be aNy issues. On 24 Oct I received a reply from your Middelburg office stating that they are aware of the problem and will rectify immediately (Point 2 added below). On the 24th I asked Middelburg If my parcel will be delivered to my door upon which they rep**** yes. (Point 3 below). I was then told the parcel was labelled incorrectly in a message from Levandre from Courier guy and sent to Groblersdal, but it will be corrected and will be with us on Wednesday or Thursday (Point 4). After receiving no call which is visible on my phone on the 25th I sent a email on 26 October to ask when we can expect the parcel as it shows its out for delivery for 2 days already (Point 5). I received a reply from Bridgette on 26 October at 13:55 that the driver will deliver today (Point 6). On 26 October at 16:44 I emailed again asking It is now 16:44 and the parcel has not been delivered. May I assume that your office or driver has ****** it as it has been undelivered since 17 October? Do you advise me to open a theft case tomorrow morning at the Brits SAPS? Whom do I refer them to in your company? (Point 7). I received a reply from Bridgette 16:58 stating the driver delivers up to 19:00 in our area (Point 8). At 17:03 I receive a message from Bridgette that the driver has been trying to reach us and he could not, with his number stating I should contact him (Point 9). I check my phone and there is only 1 call registered at 07:21 this morning. The same number is not registered anywhere on my phone on the previous day or anytime after 07:21 this morning. No mention was made in any of Bridgettes emails that the driver could not reach us, and there was no attempts registered on my phone after 07:21 this morning????? So I phone the number at 17:04 (how amazing that I reached the driver since he could never reach me), and I am informed by the driver that he is in Rustenburg already. So I ask him when he will deliver as Bridgette told us he delivers up to 19:00. So He says, he is definitely not delivering today. I inform him that I had asked Bridgette if I must report this to the police as a theft and the driver said I don't care, GO REPORT ME TO THE POLICE TOMORROW THEN, AS I REFUSE TO DELIVER YOUR PARCEL TO YOU. I then send a email to Bridgette at 17:09 advising her that the driver said I must go to the police tomorrow morning (Point 10). At 17:12 I email Bridgette again with the address, GPS, map link, directions which was originally included in my first message to courier guy (Point 11). At 17:17 I try to contact the driver and he's phone is off. So I whatsapp him my whole direction tab which I originally sent to courier guy directly. His phone is however off since just after 17:00 and the message is still pending as I am sending this message (Point 12). It is now 19:11 and I am lodging an official complaint. I still have not received the parcel, I was told by your driver to go ahead and open a theft case against him. So I guess, since your driver consented that I open a case against him for theft, your company must now provide me with his personal details so that I can proceed with the case at SAPS. Or is this the modus operandi of your company???
This parcel was mishandled from day 1 by your company. It was sent to the wrong province and I have had to be patient through all of this. This was an urgent parcel, of which the product I ordered I now had to re-order from a different company as it was a urgent order. And what is worse, the second order arrived before the one you still have not delivered. Not only are you damaging my company but you are also damaging the reputation of the company I bought this product from in the first place. And this is not the first time that I have had to complain about your service. The previous time when I questioned why the parcel was late, your previous driver informed me - he didn't feel like driving to this area. You have a branch in BRITS who is 12km from me. But you deliver via Rustenburg, which is 80km from here. Does this even make sense????? Besides that, I have an account with courier guy, your rep was in my shop, and I have a stack of your flyers still here, but you don't know where I am? Seriously????? I suggest that the Rustenburg office open their eye, as this email contains the address, GPS, map link, and directions that any child can follow, unless you need me to draw a picture too. I deserve an answer from your company, I want my parcel delivered as you were paid to do, and I deserve a formal apology from your company and driver for that matter.
HERE IS THE ADDRESS AGAIN -
Address: Gemsforhealing Nr W120 Losperfontein/Wolwekraal, Brits 0250
Located on a Tar road
(Google maps – type in Gemsforhealing)
GPS:
S 25" 35′ 26 E 27″ 42′ 40
Directions from Pretoria:
Take the N4 toll road towards Rustenburg. Exit toward R511 (the Brits
turn off). Turn right onto the R511 (towards Brits). Drive straight for
18.5km until you see the Losperfontein/Wolwekraal turnoff on your left
hand side. Turn left at the Losperfontein/Wolwekraal turnoff. Continue
with the tar road for approximately 2.7km. We are on the left hand side.
Sign in front of the property says Gemsforhealing.
Directions link:
https://maps.google.com/maps/dir//Gems+for+Healing+Gemsforhealing+nr+10+Losperfontein+Borolo,+Hartbee****rt,+0216+Hartbee****rt+0216/@-25.***,27.***,16z/data=!4m5!4m4!1m0!1m2!1m1!1s0x1ebe29551d508f53:0x1c465344c3183ff
Points added:
1. Oct 24, 2023, 11:17 GMT+2
Can someone please tell me when this parcel will reach us? If ever? AS
SOME TOTAL IDIOT IN COURIER GUY DOES NOT KNOW WHERE BRITS IS.
APPARENTLY, OUR PARCEL IS IN MIDDELBURG AND IT SHOULD GO TO BRITS AS THE
AREA CODE AND ADDRESS VERY NICELY STATES. SO MAYBE IF I PUT THE
MAP/GOOGLE LISTING AND ADRESS AND OH MY GOD, EVEN THE DIRECTIONS ON THIS
EMAIL, PERHAPS SOMEONE WILL CORRRECT THIS PARCEL. AND IF YOU MISSED IT
THE PARCEL SHOULD GO TO BRITS (THAT LITTLE TOWN WHERE USELESS GUY HAS A
DEPOT - WHICH THEY DONT KNOW ABOUT)
Address: Gemsforhealing Nr W120 Losperfontein/Wolwekraal, Brits 0250
Located on a Tar road
(Google maps – type in Gemsforhealing)
GPS:
S 25" 35′ 26 E 27″ 42′ 40
Directions from Pretoria:
Take the N4 toll road towards Rustenburg. Exit toward R511 (the Brits
turn off). Turn right onto the R511 (towards Brits). Drive straight for
18.5km until you see the Losperfontein/Wolwekraal turnoff on your left
hand side. Turn left at the Losperfontein/Wolwekraal turnoff. Continue
with the tar road for approximately 2.7km. We are on the left hand side.
Sign in front of the property says Gemsforhealing.
Directions link:
https://maps.google.com/maps/dir//Gems+for+Healing+Gemsforhealing+nr+10+Losperfontein+Borolo,+Hartbee****rt,+0216+Hartbee****rt+0216/@-25.***,27.***,16z/data=!4m5!4m4!1m0!1m2!1m1!1s0x1ebe29551d508f53:0x1c465344c3183ff
2. Oct 24, 2023, 11:21 GMT+2
Good day
Please note we are aware of your frustration in this matter.
We assure you that the parcel will be in JHB again tonight to be delivered ASAP.
We have already done everything from MID side to ensure this gets to BRITS as quick as possible.
3. From Gemsforhealing
PERHAPS SOMEONE CAN PUT A MAP UP IN JHB, THIS IS NOT THE FIRST TIME THAT
THEY HAVE SENT OUR PARCEL WRONGLY TO YOU IN MIDDELBURG AND YOU ALWAYS
NEED TO CORRECT THE MISTAKE WHICH IS NOT YOURS TO START WITH. THANK YOU.
WILL THE PARCEL BE SENT TO THE BRITS DEPOT OR DELIVERED TO MY DOOR? JUST
ASKING TO SPARE MYSELF MORE FRUSTRATION? THANKS
From Middelburg
Oct 24, 2023, 11:31 GMT+2
HI
Yes the parcel will be delivered to you by the door.
4. Levandre (The Courier Guy)
Oct 24, 2023, 11:39 GMT+2
Good Day Valued Client.
Please be advised that this parcel was incorrectly booked and system showed it is for Groblersdal which goes via Middelburg.
I will attach an image for you as proof, I have also informed the branch who received this parcel incorrectly to ensure that
they do send it out to JNB to be dispatched correctly to Rustenburg as they confirmed that the area is serviced by them.
Delivery can be expected from tomorrow/Thursday if there are no further delays.
The below is proof that the delivery details on the system was captured as GRO(Groblersdal).
5. From Gemsforhealing
Can you indicate when we will receive this parcel as it shows its out
for delivery since yesterday?
6. Oct 26, 2023, 13:55 GMT+2
Good day,
Driver will deliver today.
Regards,
Bridgette
7. Oct 26, 2023, 16:51 GMT+2
It is now 16:44 and the parcel has not been delivered. May I assume that your office or driver has ****** it as it has been undelivered since 17 October?
Do you advise me to open s theft case tomorrow morning at the Brits SAPS? Whom do I refer them to in your company?
Kind regards.
Gemsforhealing
Shop hours: Open Wed - Sun 9:30 - 16:00
8. Oct 26, 2023, 16:58 GMT+2
Good day,
The driver in this area delivers up until 19:00.
Regards,
Bridgette
9. Oct 26, 2023, 17:03 GMT+2
Please send location to driver on *** as he tried calling for directions but could not get a hold of you.
Regards,
Bridgette
10. Oct 26, 2023, 17:09 GMT+2
Your driver is in rustenburg and says I must go to the police tomorrow
Kind regards.
Gemsforhealing
Shop hours: Open Wed - Sun 9:30 - 16:00
11. Oct 26, 2023, 17:12 GMT+2
Your driver is in rustenburg and says i can gladly go to the police. My address is on the bottom of the whole email. I am putting it on again. I am awaiting him before 19:00 tonight.
Address: Gemsforhealing Nr W120 Losperfontein/Wolwekraal, Brits 0250
Located on a Tar road
(Google maps – type in Gemsforhealing)
GPS:
S 25" 35′ 26 E 27″ 42′ 40
Directions from Pretoria:
Take the N4 toll road towards Rustenburg. Exit toward R511 (the Brits
turn off). Turn right onto the R511 (towards Brits). Drive straight for
18.5km until you see the Losperfontein/Wolwekraal turnoff on your left
hand side. Turn left at the Losperfontein/Wolwekraal turnoff. Continue
with the tar road for approximately 2.7km. We are on the left hand side.
Sign in front of the property says Gemsforhealing.
Directions link:
https://maps.google.com/maps/dir//Gems+for+Healing+Gemsforhealing+nr+10+Losperfontein+Borolo,+Hartbee****rt,+0216+Hartbee****rt+0216/@-25.***,27.***,16z/data=!4m5!4m4!1m0!1m2!1m1!1s0x1ebe29551d
Kind regards.
Gemsforhealing
Shop hours: Open Wed - Sun 9:30 - 16:00
12. At 17:17 I try to contact the driver and he's phone is off. So I whatsapp him my whole direction tab which I originally sent to courier guy directly. His phone is however off since just after 17:00 and the message is still pending as I am sending this message.
13. Lodging official complaint
MH
Marli H's update26 Oct 2023, 19:50
Reviewer Update
I am officially lodging a new complaint against courier guy
On 24 October I found out that our parcel was in Middelburg. So I sent our first message to courier guy (Point 1 added below) in which I included our location link, address, manual directions even GPS on the very first email to make sure that the driver knows where we are. I also spoke to courier guy via telephone in which I stated we have a Google verified business listing with a google map pin and GPS, so there should not be aNy issues. On 24 Oct I received a reply from your Middelburg office stating that they are aware of the problem and will rectify immediately (Point 2 added below). On the 24th I asked Middelburg If my parcel will be delivered to my door upon which they rep**** yes. (Point 3 below). I was then told the parcel was labelled incorrectly in a message from Levandre from Courier guy and sent to Groblersdal, but it will be corrected and will be with us on Wednesday or Thursday (Point 4). After receiving no call which is visible on my phone on the 25th I sent a email on 26 October to ask when we can expect the parcel as it shows its out for delivery for 2 days already (Point 5). I received a reply from Bridgette on 26 October at 13:55 that the driver will deliver today (Point 6). On 26 October at 16:44 I emailed again asking It is now 16:44 and the parcel has not been delivered. May I assume that your office or driver has ****** it as it has been undelivered since 17 October? Do you advise me to open a theft case tomorrow morning at the Brits SAPS? Whom do I refer them to in your company? (Point 7). I received a reply from Bridgette 16:58 stating the driver delivers up to 19:00 in our area (Point 8). At 17:03 I receive a message from Bridgette that the driver has been trying to reach us and he could not, with his number stating I should contact him (Point 9). I check my phone and there is only 1 call registered at 07:21 this morning. The same number is not registered anywhere on my phone on the previous day or anytime after 07:21 this morning. No mention was made in any of Bridgettes emails that the driver could not reach us, and there was no attempts registered on my phone after 07:21 this morning????? So I phone the number at 17:04 (how amazing that I reached the driver since he could never reach me), and I am informed by the driver that he is in Rustenburg already. So I ask him when he will deliver as Bridgette told us he delivers up to 19:00. So He says, he is definitely not delivering today. I inform him that I had asked Bridgette if I must report this to the police as a theft and the driver said I don't care, GO REPORT ME TO THE POLICE TOMORROW THEN, AS I REFUSE TO DELIVER YOUR PARCEL TO YOU. I then send a email to Bridgette at 17:09 advising her that the driver said I must go to the police tomorrow morning (Point 10). At 17:12 I email Bridgette again with the address, GPS, map link, directions which was originally included in my first message to courier guy (Point 11). At 17:17 I try to contact the driver and he's phone is off. So I whatsapp him my whole direction tab which I originally sent to courier guy directly. His phone is however off since just after 17:00 and the message is still pending as I am sending this message (Point 12). It is now 19:11 and I am lodging an official complaint. I still have not received the parcel, I was told by your driver to go ahead and open a theft case against him. So I guess, since your driver consented that I open a case against him for theft, your company must now provide me with his personal details so that I can proceed with the case at SAPS. Or is this the modus operandi of your company???
This parcel was mishandled from day 1 by your company. It was sent to the wrong province and I have had to be patient through all of this. This was an urgent parcel, of which the product I ordered I now had to re-order from a different company as it was a urgent order. And what is worse, the second order arrived before the one you still have not delivered. Not only are you damaging my company but you are also damaging the reputation of the company I bought this product from in the first place. And this is not the first time that I have had to complain about your service. The previous time when I questioned why the parcel was late, your previous driver informed me - he didn't feel like driving to this area. You have a branch in BRITS who is 12km from me. But you deliver via Rustenburg, which is 80km from here. Does this even make sense????? Besides that, I have an account with courier guy, your rep was in my shop, and I have a stack of your flyers still here, but you don't know where I am? Seriously????? I suggest that the Rustenburg office open their eye, as this email contains the address, GPS, map link, and directions that any child can follow, unless you need me to draw a picture too. I deserve an answer from your company, I want my parcel delivered as you were paid to do, and I deserve a formal apology from your company and driver for that matter.
HERE IS THE ADDRESS AGAIN -
Address: Gemsforhealing Nr W120 Losperfontein/Wolwekraal, Brits 0250
Located on a Tar road
(Google maps – type in Gemsforhealing)
GPS:
S 25" 35′ 26 E 27″ 42′ 40
Directions from Pretoria:
Take the N4 toll road towards Rustenburg. Exit toward R511 (the Brits
turn off). Turn right onto the R511 (towards Brits). Drive straight for
18.5km until you see the Losperfontein/Wolwekraal turnoff on your left
hand side. Turn left at the Losperfontein/Wolwekraal turnoff. Continue
with the tar road for approximately 2.7km. We are on the left hand side.
Sign in front of the property says Gemsforhealing.
Directions link:
https://maps.google.com/maps/dir//Gems+for+Healing+Gemsforhealing+nr+10+Losperfontein+Borolo,+Hartbee****rt,+0216+Hartbee****rt+0216/@-25.***,27.***,16z/data=!4m5!4m4!1m0!1m2!1m1!1s0x1ebe29551d508f53:0x1c465344c3183ff
Points added:
1. Oct 24, 2023, 11:17 GMT+2
Can someone please tell me when this parcel will reach us? If ever? AS
SOME TOTAL IDIOT IN COURIER GUY DOES NOT KNOW WHERE BRITS IS.
APPARENTLY, OUR PARCEL IS IN MIDDELBURG AND IT SHOULD GO TO BRITS AS THE
AREA CODE AND ADDRESS VERY NICELY STATES. SO MAYBE IF I PUT THE
MAP/GOOGLE LISTING AND ADRESS AND OH MY GOD, EVEN THE DIRECTIONS ON THIS
EMAIL, PERHAPS SOMEONE WILL CORRRECT THIS PARCEL. AND IF YOU MISSED IT
THE PARCEL SHOULD GO TO BRITS (THAT LITTLE TOWN WHERE USELESS GUY HAS A
DEPOT - WHICH THEY DONT KNOW ABOUT)
Address: Gemsforhealing Nr W120 Losperfontein/Wolwekraal, Brits 0250
Located on a Tar road
(Google maps – type in Gemsforhealing)
GPS:
S 25" 35′ 26 E 27″ 42′ 40
Directions from Pretoria:
Take the N4 toll road towards Rustenburg. Exit toward R511 (the Brits
turn off). Turn right onto the R511 (towards Brits). Drive straight for
18.5km until you see the Losperfontein/Wolwekraal turnoff on your left
hand side. Turn left at the Losperfontein/Wolwekraal turnoff. Continue
with the tar road for approximately 2.7km. We are on the left hand side.
Sign in front of the property says Gemsforhealing.
Directions link:
https://maps.google.com/maps/dir//Gems+for+Healing+Gemsforhealing+nr+10+Losperfontein+Borolo,+Hartbee****rt,+0216+Hartbee****rt+0216/@-25.***,27.***,16z/data=!4m5!4m4!1m0!1m2!1m1!1s0x1ebe29551d508f53:0x1c465344c3183ff
2. Oct 24, 2023, 11:21 GMT+2
Good day
Please note we are aware of your frustration in this matter.
We assure you that the parcel will be in JHB again tonight to be delivered ASAP.
We have already done everything from MID side to ensure this gets to BRITS as quick as possible.
3. From Gemsforhealing
PERHAPS SOMEONE CAN PUT A MAP UP IN JHB, THIS IS NOT THE FIRST TIME THAT
THEY HAVE SENT OUR PARCEL WRONGLY TO YOU IN MIDDELBURG AND YOU ALWAYS
NEED TO CORRECT THE MISTAKE WHICH IS NOT YOURS TO START WITH. THANK YOU.
WILL THE PARCEL BE SENT TO THE BRITS DEPOT OR DELIVERED TO MY DOOR? JUST
ASKING TO SPARE MYSELF MORE FRUSTRATION? THANKS
From Middelburg
Oct 24, 2023, 11:31 GMT+2
HI
Yes the parcel will be delivered to you by the door.
4. Levandre (The Courier Guy)
Oct 24, 2023, 11:39 GMT+2
Good Day Valued Client.
Please be advised that this parcel was incorrectly booked and system showed it is for Groblersdal which goes via Middelburg.
I will attach an image for you as proof, I have also informed the branch who received this parcel incorrectly to ensure that
they do send it out to JNB to be dispatched correctly to Rustenburg as they confirmed that the area is serviced by them.
Delivery can be expected from tomorrow/Thursday if there are no further delays.
The below is proof that the delivery details on the system was captured as GRO(Groblersdal).
5. From Gemsforhealing
Can you indicate when we will receive this parcel as it shows its out
for delivery since yesterday?
6. Oct 26, 2023, 13:55 GMT+2
Good day,
Driver will deliver today.
Regards,
Bridgette
7. Oct 26, 2023, 16:51 GMT+2
It is now 16:44 and the parcel has not been delivered. May I assume that your office or driver has ****** it as it has been undelivered since 17 October?
Do you advise me to open s theft case tomorrow morning at the Brits SAPS? Whom do I refer them to in your company?
Kind regards.
Gemsforhealing
Shop hours: Open Wed - Sun 9:30 - 16:00
8. Oct 26, 2023, 16:58 GMT+2
Good day,
The driver in this area delivers up until 19:00.
Regards,
Bridgette
9. Oct 26, 2023, 17:03 GMT+2
Please send location to driver on *** as he tried calling for directions but could not get a hold of you.
Regards,
Bridgette
10. Oct 26, 2023, 17:09 GMT+2
Your driver is in rustenburg and says I must go to the police tomorrow
Kind regards.
Gemsforhealing
Shop hours: Open Wed - Sun 9:30 - 16:00
11. Oct 26, 2023, 17:12 GMT+2
Your driver is in rustenburg and says i can gladly go to the police. My address is on the bottom of the whole email. I am putting it on again. I am awaiting him before 19:00 tonight.
Address: Gemsforhealing Nr W120 Losperfontein/Wolwekraal, Brits 0250
Located on a Tar road
(Google maps – type in Gemsforhealing)
GPS:
S 25" 35′ 26 E 27″ 42′ 40
Directions from Pretoria:
Take the N4 toll road towards Rustenburg. Exit toward R511 (the Brits
turn off). Turn right onto the R511 (towards Brits). Drive straight for
18.5km until you see the Losperfontein/Wolwekraal turnoff on your left
hand side. Turn left at the Losperfontein/Wolwekraal turnoff. Continue
with the tar road for approximately 2.7km. We are on the left hand side.
Sign in front of the property says Gemsforhealing.
Directions link:
https://maps.google.com/maps/dir//Gems+for+Healing+Gemsforhealing+nr+10+Losperfontein+Borolo,+Hartbee****rt,+0216+Hartbee****rt+0216/@-25.***,27.***,16z/data=!4m5!4m4!1m0!1m2!1m1!1s0x1ebe29551d
Kind regards.
Gemsforhealing
Shop hours: Open Wed - Sun 9:30 - 16:00
12. At 17:17 I try to contact the driver and he's phone is off. So I whatsapp him my whole direction tab which I originally sent to courier guy directly. His phone is however off since just after 17:00 and the message is still pending as I am sending this message.
13. Lodging official complaint
On 24 October I found out that our parcel was in Middelburg. So I sent our first message to courier guy (Point 1 added below) in which I included our location link, address, manual directions even GPS on the very first email to make sure that the driver knows where we are. I also spoke to courier guy via telephone in which I stated we have a Google verified business listing with a google map pin and GPS, so there should not be aNy issues. On 24 Oct I received a reply from your Middelburg office stating that they are aware of the problem and will rectify immediately (Point 2 added below). On the 24th I asked Middelburg If my parcel will be delivered to my door upon which they rep**** yes. (Point 3 below). I was then told the parcel was labelled incorrectly in a message from Levandre from Courier guy and sent to Groblersdal, but it will be corrected and will be with us on Wednesday or Thursday (Point 4). After receiving no call which is visible on my phone on the 25th I sent a email on 26 October to ask when we can expect the parcel as it shows its out for delivery for 2 days already (Point 5). I received a reply from Bridgette on 26 October at 13:55 that the driver will deliver today (Point 6). On 26 October at 16:44 I emailed again asking It is now 16:44 and the parcel has not been delivered. May I assume that your office or driver has ****** it as it has been undelivered since 17 October? Do you advise me to open a theft case tomorrow morning at the Brits SAPS? Whom do I refer them to in your company? (Point 7). I received a reply from Bridgette 16:58 stating the driver delivers up to 19:00 in our area (Point 8). At 17:03 I receive a message from Bridgette that the driver has been trying to reach us and he could not, with his number stating I should contact him (Point 9). I check my phone and there is only 1 call registered at 07:21 this morning. The same number is not registered anywhere on my phone on the previous day or anytime after 07:21 this morning. No mention was made in any of Bridgettes emails that the driver could not reach us, and there was no attempts registered on my phone after 07:21 this morning????? So I phone the number at 17:04 (how amazing that I reached the driver since he could never reach me), and I am informed by the driver that he is in Rustenburg already. So I ask him when he will deliver as Bridgette told us he delivers up to 19:00. So He says, he is definitely not delivering today. I inform him that I had asked Bridgette if I must report this to the police as a theft and the driver said I don't care, GO REPORT ME TO THE POLICE TOMORROW THEN, AS I REFUSE TO DELIVER YOUR PARCEL TO YOU. I then send a email to Bridgette at 17:09 advising her that the driver said I must go to the police tomorrow morning (Point 10). At 17:12 I email Bridgette again with the address, GPS, map link, directions which was originally included in my first message to courier guy (Point 11). At 17:17 I try to contact the driver and he's phone is off. So I whatsapp him my whole direction tab which I originally sent to courier guy directly. His phone is however off since just after 17:00 and the message is still pending as I am sending this message (Point 12). It is now 19:11 and I am lodging an official complaint. I still have not received the parcel, I was told by your driver to go ahead and open a theft case against him. So I guess, since your driver consented that I open a case against him for theft, your company must now provide me with his personal details so that I can proceed with the case at SAPS. Or is this the modus operandi of your company???
This parcel was mishandled from day 1 by your company. It was sent to the wrong province and I have had to be patient through all of this. This was an urgent parcel, of which the product I ordered I now had to re-order from a different company as it was a urgent order. And what is worse, the second order arrived before the one you still have not delivered. Not only are you damaging my company but you are also damaging the reputation of the company I bought this product from in the first place. And this is not the first time that I have had to complain about your service. The previous time when I questioned why the parcel was late, your previous driver informed me - he didn't feel like driving to this area. You have a branch in BRITS who is 12km from me. But you deliver via Rustenburg, which is 80km from here. Does this even make sense????? Besides that, I have an account with courier guy, your rep was in my shop, and I have a stack of your flyers still here, but you don't know where I am? Seriously????? I suggest that the Rustenburg office open their eye, as this email contains the address, GPS, map link, and directions that any child can follow, unless you need me to draw a picture too. I deserve an answer from your company, I want my parcel delivered as you were paid to do, and I deserve a formal apology from your company and driver for that matter.
HERE IS THE ADDRESS AGAIN -
Address: Gemsforhealing Nr W120 Losperfontein/Wolwekraal, Brits 0250
Located on a Tar road
(Google maps – type in Gemsforhealing)
GPS:
S 25" 35′ 26 E 27″ 42′ 40
Directions from Pretoria:
Take the N4 toll road towards Rustenburg. Exit toward R511 (the Brits
turn off). Turn right onto the R511 (towards Brits). Drive straight for
18.5km until you see the Losperfontein/Wolwekraal turnoff on your left
hand side. Turn left at the Losperfontein/Wolwekraal turnoff. Continue
with the tar road for approximately 2.7km. We are on the left hand side.
Sign in front of the property says Gemsforhealing.
Directions link:
https://maps.google.com/maps/dir//Gems+for+Healing+Gemsforhealing+nr+10+Losperfontein+Borolo,+Hartbee****rt,+0216+Hartbee****rt+0216/@-25.***,27.***,16z/data=!4m5!4m4!1m0!1m2!1m1!1s0x1ebe29551d508f53:0x1c465344c3183ff
Points added:
1. Oct 24, 2023, 11:17 GMT+2
Can someone please tell me when this parcel will reach us? If ever? AS
SOME TOTAL IDIOT IN COURIER GUY DOES NOT KNOW WHERE BRITS IS.
APPARENTLY, OUR PARCEL IS IN MIDDELBURG AND IT SHOULD GO TO BRITS AS THE
AREA CODE AND ADDRESS VERY NICELY STATES. SO MAYBE IF I PUT THE
MAP/GOOGLE LISTING AND ADRESS AND OH MY GOD, EVEN THE DIRECTIONS ON THIS
EMAIL, PERHAPS SOMEONE WILL CORRRECT THIS PARCEL. AND IF YOU MISSED IT
THE PARCEL SHOULD GO TO BRITS (THAT LITTLE TOWN WHERE USELESS GUY HAS A
DEPOT - WHICH THEY DONT KNOW ABOUT)
Address: Gemsforhealing Nr W120 Losperfontein/Wolwekraal, Brits 0250
Located on a Tar road
(Google maps – type in Gemsforhealing)
GPS:
S 25" 35′ 26 E 27″ 42′ 40
Directions from Pretoria:
Take the N4 toll road towards Rustenburg. Exit toward R511 (the Brits
turn off). Turn right onto the R511 (towards Brits). Drive straight for
18.5km until you see the Losperfontein/Wolwekraal turnoff on your left
hand side. Turn left at the Losperfontein/Wolwekraal turnoff. Continue
with the tar road for approximately 2.7km. We are on the left hand side.
Sign in front of the property says Gemsforhealing.
Directions link:
https://maps.google.com/maps/dir//Gems+for+Healing+Gemsforhealing+nr+10+Losperfontein+Borolo,+Hartbee****rt,+0216+Hartbee****rt+0216/@-25.***,27.***,16z/data=!4m5!4m4!1m0!1m2!1m1!1s0x1ebe29551d508f53:0x1c465344c3183ff
2. Oct 24, 2023, 11:21 GMT+2
Good day
Please note we are aware of your frustration in this matter.
We assure you that the parcel will be in JHB again tonight to be delivered ASAP.
We have already done everything from MID side to ensure this gets to BRITS as quick as possible.
3. From Gemsforhealing
PERHAPS SOMEONE CAN PUT A MAP UP IN JHB, THIS IS NOT THE FIRST TIME THAT
THEY HAVE SENT OUR PARCEL WRONGLY TO YOU IN MIDDELBURG AND YOU ALWAYS
NEED TO CORRECT THE MISTAKE WHICH IS NOT YOURS TO START WITH. THANK YOU.
WILL THE PARCEL BE SENT TO THE BRITS DEPOT OR DELIVERED TO MY DOOR? JUST
ASKING TO SPARE MYSELF MORE FRUSTRATION? THANKS
From Middelburg
Oct 24, 2023, 11:31 GMT+2
HI
Yes the parcel will be delivered to you by the door.
4. Levandre (The Courier Guy)
Oct 24, 2023, 11:39 GMT+2
Good Day Valued Client.
Please be advised that this parcel was incorrectly booked and system showed it is for Groblersdal which goes via Middelburg.
I will attach an image for you as proof, I have also informed the branch who received this parcel incorrectly to ensure that
they do send it out to JNB to be dispatched correctly to Rustenburg as they confirmed that the area is serviced by them.
Delivery can be expected from tomorrow/Thursday if there are no further delays.
The below is proof that the delivery details on the system was captured as GRO(Groblersdal).
5. From Gemsforhealing
Can you indicate when we will receive this parcel as it shows its out
for delivery since yesterday?
6. Oct 26, 2023, 13:55 GMT+2
Good day,
Driver will deliver today.
Regards,
Bridgette
7. Oct 26, 2023, 16:51 GMT+2
It is now 16:44 and the parcel has not been delivered. May I assume that your office or driver has ****** it as it has been undelivered since 17 October?
Do you advise me to open s theft case tomorrow morning at the Brits SAPS? Whom do I refer them to in your company?
Kind regards.
Gemsforhealing
Shop hours: Open Wed - Sun 9:30 - 16:00
8. Oct 26, 2023, 16:58 GMT+2
Good day,
The driver in this area delivers up until 19:00.
Regards,
Bridgette
9. Oct 26, 2023, 17:03 GMT+2
Please send location to driver on *** as he tried calling for directions but could not get a hold of you.
Regards,
Bridgette
10. Oct 26, 2023, 17:09 GMT+2
Your driver is in rustenburg and says I must go to the police tomorrow
Kind regards.
Gemsforhealing
Shop hours: Open Wed - Sun 9:30 - 16:00
11. Oct 26, 2023, 17:12 GMT+2
Your driver is in rustenburg and says i can gladly go to the police. My address is on the bottom of the whole email. I am putting it on again. I am awaiting him before 19:00 tonight.
Address: Gemsforhealing Nr W120 Losperfontein/Wolwekraal, Brits 0250
Located on a Tar road
(Google maps – type in Gemsforhealing)
GPS:
S 25" 35′ 26 E 27″ 42′ 40
Directions from Pretoria:
Take the N4 toll road towards Rustenburg. Exit toward R511 (the Brits
turn off). Turn right onto the R511 (towards Brits). Drive straight for
18.5km until you see the Losperfontein/Wolwekraal turnoff on your left
hand side. Turn left at the Losperfontein/Wolwekraal turnoff. Continue
with the tar road for approximately 2.7km. We are on the left hand side.
Sign in front of the property says Gemsforhealing.
Directions link:
https://maps.google.com/maps/dir//Gems+for+Healing+Gemsforhealing+nr+10+Losperfontein+Borolo,+Hartbee****rt,+0216+Hartbee****rt+0216/@-25.***,27.***,16z/data=!4m5!4m4!1m0!1m2!1m1!1s0x1ebe29551d
Kind regards.
Gemsforhealing
Shop hours: Open Wed - Sun 9:30 - 16:00
12. At 17:17 I try to contact the driver and he's phone is off. So I whatsapp him my whole direction tab which I originally sent to courier guy directly. His phone is however off since just after 17:00 and the message is still pending as I am sending this message.
13. Lodging official complaint