Useless

There is consistently a problem with Courier Guy, regardless of which service is used. This is not an isolated incident but a recurring pattern of failure.

Attempts to contact the local branch are pointless — calls are never answered. When topping up a PUDO account and arranging a shipment, the system regularly shows no record of the shipment upon logging in again. In multiple instances, funds that were successfully topped up simply disappear, leaving the account balance at zero with no explanation.

Customer support is equally disappointing. Agents appear ill-equipped to resolve basic issues and repeatedly transfer queries from one person to another without any resolution. Contacting support via WhatsApp is no better — responses take days, if they come at all, and are largely handled by an automated bot. When a human finally responds, the assistance provided is ineffective and fails to resolve the problem.

Overall, the service is unreliable, support is inefficient, and resolving even simple issues becomes a drawn-out and frustrating process. This level of inconsistency and poor customer support makes Courier Guy a waste of time for anyone who values reliability and accountability.