Useless Couriers

I which there was an option to rate at a minus because that is how bad the service at The Courier Guy is. They collected a parcel for my company on Tuesday 25 Feb 2025 on waybill number 8S4BCR which was supposed to be delivered same day, but because of their incompetence it never arrived and i though okay it might arrive first thing in the morning on 26th Feb 2025. Nothing whole day. On 27th feb 2025 they sent an email asking for pictures of the parcel as they cannot find the parcel. Tell me if something is for same day how do you possibly loose it unless their ex taxi driver guys who they say is drives did something to it and doesn't wanna say. I am following up the whole day sending email and get only an automated response from them nothing else. THEIR SERVICE IS PATHETIC AND HORRIBLE. Their rates seems to be very good but at what price this company does not have the intellectual capacity to deal with issues or communicate. Please boycott this company if you value you items that you ship