Useless courier company

I could rate this a -100 if I was allowed to. What a pathetic courier company. I ordered multiple items through Makro and The Courier guy was the company tasked with the deliveries. All other items delivered Saturday multiple deliveries made by different vehicles still bugs me how that even works. 1 item was left to be delivered, I received a communication that the item will be delivered on the 1st and around 7am another notification that say "out for delivery", I the received WhatsApp message with the PIN. Today its the 3rd and I have yet to receive my delivery. 3 days I stayed at home waiting for a delivery. I eventually called in since no one bothered to call or send an update only to be told it was delivered in a wrong address. I spoke to Tevin from the Contact Centre who tried to assist. He said he called Kevin who is the operational manager from the hub who promised that will be delivered today the 3rd December. I want this to be delivered today not tomorrow