Useless And Non Existant Customer Service Agents

When things go right it works but when they make a mistake and mix packages it's nearly impossible to get an answer from them. The consultant onwhatsapp will pretend to help you and leave no reference number after going through their endless prompts. Sending emails also apparently doesn't reach them. Its very obvious the customer service agents has no interest in trying to resolve your issues. We spend thousands of rands a month on courier guy for our business maybe it's time to get someone else.