Use for punishment

From start to finish this has been the worst experience I have ever had with any courier company. It wasn't easy to implement at the lockers. No shop staff close to the lockers are knowledgeable on how it works. The locker paid for didnt want to open. Then had to pay for another locker. Then it gets to the location apparently, and then the pin says I collected the parcel. Which I didnt. Then when phoning the number provided doesnt work. Customer service was somewhat helpful - there is definitely room for improvement. And then only when talking to customer service 5 days after sending a parcel - now my tracking number says its in transit from JNB where this whole thing started - are you joking? In 5 days you did jack squat????

This is terrible service and I would only recommend you as punishment to someone.

Thanks a million!!!