Urgent: Paid for home delivery but parcel sent to locker – no response

I am extremely disappointed with The Courier Guy’s service.

My parcel (Waybill: DQKJFQ) was supposed to be delivered to my home address, as I paid for delivery. However, it was incorrectly sent to a locker at Energi Fuels Soshanguve, which is far from me and not convenient to access.

I did not request locker delivery, and this is unacceptable as I paid for door-to-door service.

I have tried contacting your support team via phone, WhatsApp, and email, but I have received no response.

This is urgent because there is a collection deadline, and I risk the parcel being returned to the sender due to your error.

I am requesting immediate action to:

Deliver the parcel to my home address as originally paid for, OR Redirect it to a closer and convenient location

Please resolve this urgently.