Unresolved Missing Items. Unreasonable Requests & No Accountability

I am extremely disappointed with the service I have received from The Courier Guy / PUDO. I sent a parcel through a PUDO locker containing four items, but my client only received one. I reported the issue immediately and expected a proper investigation. Instead, I was told that their cameras showed “no tampering” and was then asked to provide footage of myself packing the parcel an unreasonable and unrealistic request. No normal customer is expected to film themselves packing orders. The fact that one item was delivered clearly shows the parcel was not empty when I dropped it off, meaning the loss occurred while the parcel was in their custody. Yet instead of checking their own systems locker footage, access logs, weight scans, and depot handling records the responsibility is being pushed back onto me. As a business owner, my livelihood depends on reliable deliveries. The current handling of this matter has been unacceptable, and I still have no resolution, no clarity, and no accountability from their side. I am requesting a proper investigation and will escalate further if necessary.