Unreliable and Poor Customer Service DO NOT RECOMMEND

Within one week I had two packages due to be received that had been sent with the courier guy. 1) The supplier paid for overnight delivery on Monday. After two attempts to get assistance telephonically, both times I was cut off by the call agent. I then emailed. I eventually was called back saying the package was located but had been damaged (liquid had been split on the package containing cloth masks). I opted not to have it returned to the supplier as I did not have time for it to be returned and remade. I did request that since the supplier did not receive the service they paid for that she at least be refunded the courier fee. This I believe to be more than fair as courier guy should have offered to refund the cost of the goods as well, yet not even this small request has been attended to. 2) A package was sent from cape Town due for Pretoria. It arrived in Johannesburg and instead of being delivered it was mis-routed to Durban. In the same calls and email I brought this the the courier guy's attention. The package was returned to Johannesburg a couple of days later arriving at 07:07 on Saturday morning, despite knowing there had already been a lengthy delay due to there incompetence NO effort was made to then deliver it on that Saturday. It is now Monday 8 days after the package was sent (it was supposed to take 2 days) and still nothing has been done.