Unprofessional, unreliable service.

Very shoddy service. I ordered a medical appliance from a vendor who uses The Courier Guy. Deliver was no issue, but when they came to collect the parcel from me they mixed up the way bills and sent a box of noodles instead of the medical appliance to the vendor. The vendor contacted their office in Cape Town who advised her to contact me, the sender, regarding the mix up.

I phoned their office in Cape Town and spoke to a lady called Rozan who asked me if I had taken a picture of the parcel before collection. I had not. This is not common practice.

When I voiced my disapproval, she told me that all future communication would be between between client ( the vendor) and the company. The was no apology for the inconvenience. . After I was told, in no uncertain terms that all communication would be between their client and the company, I was phoned 3 times by the office in Howick, who asked me to describe the parcel and again asked if I had taken a picture of the parcel before collection.

The parcel was eventually located a few days later and the vendor even asked The Courier Guy to apologize to me for the inconvenience they caused.

They have not apologized to date.

Over all, it was a bad experience. I would not recommend this company to anyone. They lack accountability and pass the buck. The fact that they didn't even have the decency to apologize for their mess up shows a lack of professionalism.

I get it, mistakes happen, but as service provider, it is the duty of the company to own up for their mistakes and at very least apologize to the clients they have inconvenienced.