Unprofessional Service and Lack of Accountability For Bad Service

We had a very disappointing experience with The Courier Guy. When we dropped off our parcel at their Cape Town International Airport kiosk, the staff member was unfriendly and unhelpful. Despite assurances that the parcel would be sent out the same day, it was not dispatched as promised.

Worse still, the parcel was never registered in their system while transported, which meant we were unable to track it. This complete lack of transparency caused serious uncer*****y as to whether the package would ever be delivered. As a result, we were forced to make alternative arrangements.

Even though the parcel eventually reached the Bloemfontein kiosk on time, the poor communication and unprofessional handling throughout made it impossible to rely on the service. When we requested that the parcel be returned due to their failure to provide basic service standards, they declined and instead insisted we pay again, essentially asking us to cover the cost of their own unprofessionalism.

This experience has left us extremely dissatisfied, and we can’t recommend The Courier Guy based on this level of service and unwillingness to take responsibility for their mistakes.