Unprofessional, Negligent Staff with no Customer Service

I am just so shocked and disgusted at the service I received from the courier guy!

With the COVID-19 pandemic we have been required to send a courier to collect our companies documentation instead of personally collecting it. We send a courier once, sometimes twice a week to collect documentation we have confirmed as ready, I send them a full list of the documents and book a flyer bag.

Last week Thursday I did just that, sent The Courier Guy full list of my documents that were ready for collection, paid and booked for courier services, only to receive ONE of my 5 documents on Friday. Instead of apologizing for the mistake and asking the delivery driver who drives there EVERY DAY to collect the outstanding documents (this costs The Courier Guy nothing to correct their mistake) they tell me that I must book and pay AGAIN! The entire purpose of this exercise is to REDUCE human contact with this pandemic, what The Courier Guy is telling me is that I have to send a courier for each individual piece of paper that I need collected!!

I have never had such a frustration with such unprofessional, negligent behavior!